Customer Services

 

  • Shipping

    Unless otherwise stated our shipping charges for each order are £2.95 for UK mainland and £6.00 for outside of UK mainland.  We ship worldwide using Royal Mail. The shipping charge includes costs for processing your order, taking your parcel to the post office and the postage costs. If we are unable to fulfil your order we will notify you by email and refund your Paypal payment.

  • Returns 

    Please contact us if you wish to return an item.  All returns should be sent to us within 30 days of you receiving your order and providing the item is unused and returned in its original packaging, a full refund or exchange will be given.

  • Ordering

    Once payment is received, your order will be prepared and dispatched as quickly as possible (usually within 24 hours).

  • Payment

    We only accept payment via Paypal. You do not need a Paypal account to send a payment to us. 

  • Viewing Orders

    If you create an account on your first time shopping with us, you can use the login details on your next visits to check your order history. Details are sent in an email upon registration.

  • Updating Account Information

    If you create an account you can update your address or you can add multiple shipping addresses.